Privacy policy
Your privacy matters to us. This policy explains what personal information EZ Health Collective collects, how we use it, and the choices you have.
01. Information we collect
We collect information you give us directly and information collected automatically when you use our site.
- Contact details: name, email address, phone number
- Order details: shipping and billing address, items purchased
- Payment information, processed securely by our payment provider (we do not store full card numbers)
- Messages you send us, such as support emails
- Device and usage data: IP address, browser type, pages viewed and referring site
02. How we use your information
- To process and deliver your orders and send order updates
- To respond to questions and provide customer support
- To send newsletters and product news, if you have signed up
- To improve our website, products and customer experience
- To prevent fraud and meet legal obligations
03. Marketing emails
If you subscribe to our newsletter we will send you short routines and news about new pieces. You can unsubscribe at any time using the link in any email or by contacting us.
04. Cookies and similar technologies
We use cookies and similar technologies to keep the site working, remember your preferences and understand how the site is used. You can control cookies through your browser settings, though some features may not work properly if you disable them.
05. Sharing your information
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as payment processors, shipping carriers, email and analytics providers, and only as needed to perform their services. We may also disclose information when required by law or to protect our rights.
06. Data retention
We keep your information for as long as needed to fulfil the purposes described in this policy, including to meet legal, accounting and reporting requirements.
07. Data security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
08. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us using the details below. We may need to verify your identity first.
09. Children's privacy
Our website is not directed to children under 13, and we do not knowingly collect their personal information.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.
11. Contact us
If you have any questions about this policy or your personal information, email us at support@ezhealthcollective.com and we will get back to you as soon as we can.