Shipping policy
This policy explains how and when EZ Health Collective ships orders placed on ezhealthcollective.com, and what to do if something goes wrong along the way.
01. Processing time
Orders are usually packed and handed to the carrier within 1–3 business days of payment. Orders placed on weekends or public holidays are processed on the next business day.
During busy periods or when a product is temporarily out of stock, processing may take longer. We will email you if your order is delayed.
02. Shipping rates and delivery times
Shipping costs and estimated delivery times are calculated at checkout based on your address, the size of your order and the delivery method you choose.
- Standard shipping: typically 3–7 business days after dispatch
- Expedited shipping: typically 1–3 business days after dispatch
- Free standard shipping may be offered on qualifying orders
Delivery times are estimates and are not guaranteed. They begin once your order has shipped, not when it is placed.
03. Where we ship
We currently ship to the addresses listed at checkout. We may not be able to deliver to PO boxes or certain remote locations. If we can't ship to your address, we will let you know before charging you.
04. Order tracking
Once your order ships you will receive an email with a tracking number and a link to follow your parcel. It can take up to 24 hours for tracking information to update.
05. International orders, duties and taxes
Orders shipped outside the country of dispatch may be subject to customs duties, import taxes or brokerage fees. These are set by the destination country, are not controlled by us, and are the responsibility of the recipient.
06. Incorrect addresses
Please check your shipping address carefully before placing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you spot a mistake, contact us right away and we will try to correct it before the order ships.
07. Lost, delayed or damaged parcels
If your order has not arrived within a reasonable time after the estimated delivery window, or it arrives damaged, please contact us with your order number and, for damage, a photo of the item and packaging. We will work with the carrier to put things right.
08. Contact us
If you have any questions about shipping, email us at support@ezhealthcollective.com and we will get back to you as soon as we can.