Refund policy
We want you to be happy with your EZ Health equipment. This policy describes when you can return an item and how refunds are handled.
01. Returns window
If you are not satisfied with your purchase, you may request a return within 30 days of delivery. To be eligible, items must be unused or lightly used, clean, and in their original condition and packaging.
02. How to start a return
- Email support@ezhealthcollective.com with your order number and the item(s) you want to return.
- We will reply with return instructions and a return address.
- Pack the item securely and send it back using a trackable service.
Please do not send items back without contacting us first, as we may not be able to process them.
03. Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may need additional time to post the credit.
04. Non-refundable items and conditions
- Items returned after the return window has closed
- Items that show heavy wear, damage, stains or odors
- Items missing parts or original packaging
- Gift cards and final-sale items, where marked
05. Return shipping costs
Unless the return is due to our error, return shipping costs are the responsibility of the customer and are not refunded. Original shipping charges are non-refundable except where required by law.
06. Damaged, defective or incorrect items
If your order arrives damaged or defective, or we sent the wrong item, contact us within 14 days of delivery with your order number and photos. We will arrange a replacement or a full refund, including shipping, at no cost to you.
07. Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want.
08. Contact us
If you have any questions about returns or refunds, email us at support@ezhealthcollective.com and we will get back to you as soon as we can.